MANUFACTURER’S WARRANTY
As a new NJSTAR Trailers owner, you are responsible for regular care and proper maintenance. Proper maintenance will help avoid situations where our Manufacturer’s Warranty will not cover items due to neglect or misuse. Maintenance needs to be performed in accordance with the NJSTAR owner’s manual, as well as the corresponding manufacturers’ warranties on key components included within your trailer.
Prior to having any work completed on your NJSTAR trailer during the warranty period, please review our Warranty Claim Process.
NJSTAR Owner’s Responsibilities
It is the responsibility of the owner to maintain your NJSTAR trailer as described in the General Maintenance and Maintenance Schedule section of the Owner’s Manual including taking whatever preventative measures necessary to maintain the exterior sealants of the unit and to prevent foreseeable secondary moisture or water damage to the unit from rain, plumbing leaks, condensation and other natural accumulation of water in the unit.
1. Proper care and maintenance as outlined in the NJSTAR manual and the corresponding component warranty package.
2. Returning your vehicle to an authorized service center for any repairs or service that is required.
3. Reviewing the information contained within the NJSTAR Owners Manual and all supplied component information (and instructional videos).
MANUFACTURER’S 1 YEAR LIMITED WARRANTY
The Trailer Components will, for a period of twelve (12) months following the Owner’s purchase of the Trailer from either (a) the Manufacturer or (b) a Dealer (the “Component Warranty Period”), be free from defects in material or workmanship and will conform to all written specifications provided by the Manufacturer.
TERMS AND CONDITIONS
1. RV Trailer parts are guaranteed for a period of 12 months from original date of delivery.
2. Warranty is valid only to the original purchaser and may not be transferred or deferred in anyway. Once sold or otherwise disposed of by the original purchaser to any third party, NJSTAR accepts no liability, claim logged by anyone other than the original owner.
3. Warranties are not valid on items purchased for the purpose of rental, loan or commercial use.
4. No warranty is offered on products sold at auction or as demonstrator, factory seconds or used products.
5. Warranty does not cover the product in the event of abuse, misuse, accidental damage or collision,modification, fair wear and tear (wheel bearings, wheels, tires, paint, travel cover, zips and mesh.) neglect, incorrect or inadequate maintenance. Suspension, wheels nuts and bearings must be checked before every trip. Wheel bearings must be serviced by an authorized motor mechanic in 6-month intervals. Note for extreme use the Camper or Caravan will require more frequent wheel bearing service.
7. If a part is replaced with a brand other than the NJSTAR manufacturer part, this part and problems generated by this part will not be covered by warranty.
8. All warranty work is to be carried out by NJSTAR or by a NJSTAR authorized representative unless with the express written permission of NJSTAR will repair or replace the item at their discretion
9. Any transport, accommodation, towing or recovery costs arising from a warranty claim are the responsibility of the purchaser unless otherwise stated in writing by NJSTAR.
10. Warranty is valid to NJSTAR rv that have been maintained in accordance with NJSTAR maintenance care guide Note if warranty claim is lodged, service documentation may be required to support your claim.
11. That all servicing must be conducted by a licensed mechanic and in accordance with NJSTAR recommended service / maintenance schedule, we request that all servicing invoices and documents be kept accessible in the event that need to be presented at a later date.
12. NJSTAR does not warranty appliances included in our product line. It is the buyers responsibility to read and adhere to, the manufacture warranty and user manual of the appliance, for claims and service.
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